What Makes Connect Unique?
- Manage inbound requests, applications, forms, and much more with a single, unified application
- Process online payments and provide status updates to your constituents in real-time
- Unmatched flexibility to tackle virtually any aspect of processing inbound data and interacting with citizens, contractors, and others
- Powerful real-time integration with Esri's ArcGIS platform
- Quick deployments for citizen requests and customizable processes to support permitting, land management, and much more
- Powerful out-of-the-box integration with Elements XS enterprise asset management
Get Up and Running. Fast.
New! Connect can be deployed with a pre-built library of citizen requests out of the box to get you up and running, fully integrated with Elements XS enterprise asset management in just a few weeks.
As you grow, Connect can be tailored and customized to tackle even the gnarliest of business processes.
What can Connect do for you?
Connect includes a quick out-of-the-box deployment to manage citizen requests for utilities and local government. Additionally, Connect can be customized and configured to manage many other processes unique to civic operations, utilities, and local government.
Below are some of the processes that have been configured using Connect.
Citizen Requests & Problem Reporting
Quickly report incidents and problems using the power of your own GIS, not someone else's limited map.
Everything from submitting the application to performing inspections, issuing the permit, and everything in between.
Scheduling Service Requests
Everything from picking up and drop off dumpsters, to requesting a time for an inspection.
Water Rights Permitting
Looking to gain access to water or perform work near protected areas? The GIS integration makes this process sing.
Sewer Tap Permits
Installing a new tap? Combining Connect with the integrated Elements XS asset management platform and GIS is your answer.
Parks & Rec Activities
Report that broken playground equipment and reserve a pavilion for your family party.
Property Use Surveys
Simplify the process to ensure your constituents are properly using allocated resources.
Right of Way Permits
Manage obstructions and efficiently communicate with your contractors.
Land Use Applications
Provide an optimized experience for your constituents to gain better access to land use data and authorizations.
Municipal Permit Applications
Collect online applications for fireworks, firecrackers, outdoor rock bands concerts, and whatever else your city has going on.
Applications for Utility Service
Say goodbye to in-person office visits and paper forms to get the utility bill in your name.
Special Events & Property Use
Parades, holidays, and temporary land and facility use applications can all be managed using Connect.
Code Violations & Enforcement
Report violations and track actions against those violations using Connect with Elements XS enterprise asset management.
Connect is a modern, flexible canvas that can be used to process nearly any sort of application or process related to utilities or local government. Don't see what you're looking for listed here? Drop us a line and we'll see if we can help!
Under the Hood
At the heart of Connect is the ability to design custom forms with unlimited custom data collection fields and relate those forms to custom processes, guiding citizens and contractors through seamless application (and follow up) processes. Whether your constituents are submitting requests for service, permit applications, or land management data, Connect is built for the task.
Here's a quick look at some of the key features you'll find in Connect.
Custom & Configurable Workflows
Create your own unique business processes from start to finish.
No limits on user-defined
Unlimited custom data collection forms, fields, and processes.
Accessible from any device, any place
Citizens, contractors, and others can access data and submit forms from any device.
Real-time ArcGIS Integration
A unique, live ArcGIS integration makes location visualization a piece of cake.
Automated email notifications
Keep your constituents updated with automated status updates.
Efficient conversation tools
Communicate more efficiently with built in messaging.
Get your money faster
Connect integrates with premium payment processors to simplify collecting online payments
Understand your data
Gain insight with tabular, graphical, and GIS-based dashboards and reports
In the Box: Citizen Engagement & Incident Reporting
With little to no configuration required, Connect offers tools for citizens to report issues and submit requests online. Requests are then processed in the Elements XS enterprise asset management application and citizens can login at any time to view and monitor requests that have been submitted.
Outside the Box, Inside the Wheelhouse
The best fitting suits are tailored to fit you, not you and your neighbor. The processes below require a bit of tailoring within Connect, providing a better overall experience for you and your constituents. No suit-sharing required.
...and while you might out grow those suit pants, Connect will grow with you indefinitely, always flexing to your unique needs.
Permitting & Land Management
Use Connect to submit and pay for permit applications, view completed work requests, receive live updates, and more. Permits are cycled through the Elements XS enterprise asset management platform where inspections or other work-related tasks are generated from the request.
Citizens can report issues to help your business manage and enforce municipal code. Users can submit nuisance calls, code violations, case files, and other code-related items including the ability to:
Monitor status updates for individual case files
Set follow-up dates for code violations
Visualize code violation locations on GIS maps
Schedule field inspections and reviews
Manage fees associated with violations and permits
Allow customers to submit complaints and violation reports via the web
Municipal & Utility Applications
Connect can be configured to track any form or application that a citizen or contractor might submit to your office.
Configure everything from youth recreation soccer applications to new water service applications.
Not Your Typical Software. Not Your Typical Experience.
Connect provides the ultimate tailored experience for citizens and contractors interacting with your local government and utility operations.
Ready to Check it Out?
Ready to Check it Out?
Schedule a quick chat with our team to learn how Connect can help your organization.